Tuesday, 29 March 2016
An RMA (return merchandise authorization) number is required when sending products for repair. Contact Shunyata Research Customer Support to obtain an RMA number. The Product must be shipped to Shunyata Research, freight prepaid, with the RMA number clearly visible on the exterior of the packaging. The Product must be shipped in its original shipping box and protective foam. A letter should be included that describes the problem or symptoms. If the original packing materials are not available, Shunyata Research will provide a new replacement set of packaging materials at a modest cost.
Product return shipments WILL NOT be accepted without an authorized RMA number issued by Shunyata Research.