Service

TRITON 3 Upgrade Program

HYDRA TRITON v3 Upgrades are available now! We are pleased to announce the TRITON v upgrade program. The factory upgrade represents a dramatic performance improvement that far exceeds the capabilities of the TRITON v1 and TRITON v2 in every area related to sound and visual performance.

Upgrade Pricing

TRITON v2 to TRITON v3: $1950 USD
TRITON v1 to TRITON v3: $3500 USD

This includes all parts, materials and labor.
FOB Shunyata Research, Poulsbo, WA
Payment may be made through VISA/MASTER CARD

What’s included in the upgrade?

All parts, materials and labor are included in the upgrade price.

  • New CCI™ v3 filters
  • New QR/BB™ Modules
  • KPIP™ Processing (4-days)
  • Copper ZP-PDS Buss Bars (v1 models)
  • CopperCONN® Outlets (v1 models)
  • Vibration control panels and gaskets

NOTE: The factory upgrade does not include the CGS grounding system on the production version TRITON v2. However, all performance related upgraded parts and materials are included.

Who is eligible for the upgrade?

All US and Canadian customers that have US spec TRITONs with a valid serial number and prior warranty registration are eligible for the upgrade. If you did not send in a warranty registration card, contact Customer Service to register your unit. If you did not send in a warranty registration card, contact Customer Service to register your unit.

At this time we are not accepting EU or Asian version TRITONs for upgrade.

What products are eligible for the upgrade?

  • HYDRA TRITON v1 (US models only)
  • HYDRA TRITON v2 (US models only)

How long does the upgrade take?

The upgrade program requires a scheduled date for the upgrade to ensure that the service can be performed in a timely manner. Our expectation is that each unit will be fully upgraded and scheduled for return shipment within one week. The upgrade includes 4 days of KPIP™ processing.

Warranty

All TRITON v3 upgrades are covered by a Limited Lifetime Warranty.

Schedule an Upgrade

We will NOT accept unscheduled upgrades.

All upgrades are scheduled in advance through our Customer Service Department. Email a request to cservice@shunyata.com or call during business hours 360.598.9935.

You will need the following information:

  • Customer Name
  • Customer Billing Address
  • Customer Shipping Address
  • Serial number of TRITON

You will receive an RMA number and a scheduled date for the upgrade. You should arrange shipping such that the unit arrives at our location on or before the scheduled date.

Packing Materials

The unit should be shipped in its original box and ALL of the internal packing materials. Failure to ship the unit properly may result in damage to the unit and loss of warranty coverage. If you need new packing materials contact Customer Service and we will send you a new box. New packing materials cost US $40.00.

Shipment Information

The customer is responsible for all costs associated with the shipment FOB Shunyata Research Poulsbo, WA. The customer should insure the unit for its full retail value.

Shunyata Research
Attn: Customer Service Department
26273 Twelve Trees Ln NW Suite D
Poulsbo WA 98370

Contact Information:
Email: cservice@shunyata.com
Phone: 360.598.9935

US HYDRA Upgrade Program

We are pleased to announce the HYDRA upgrade program. The factory upgrade represents a dramatic performance improvement that far exceeds the capabilities of the original versions in every area related to sound and visual performance.

What products are eligible for the upgrade?

All US versions of HYDRA Models listed with a valid serial number and prior warranty registration are eligible for the upgrade. If you did not send in a warranty registration card, contact Customer Service to register your unit. At this time we are not accepting EU or AS version HYDRA’s for upgrade.

How long does the upgrade take?

The upgrade program requires a scheduled date for the upgrade to ensure that the service can be performed in a timely manner. Our expectation is that each unit will be fully upgraded and scheduled for return shipment within 3-4 days.

Upgrade Cost

HYDRA TALOS v2 US$1300
HYDRA AV v2 US$1600
HYDRA CYCLOPS v2 US$600
HYDRA DPC-6 v2 US$1000

This includes all parts, materials and labor.
FOB Shunyata Research, Poulsbo, WA.
Payment may be made through VISA/MASTER CARD.

Schedule an Upgrade

We will NOT accept unscheduled upgrades.

All upgrades are scheduled in advance through our Customer Service Department. Email a request to cservice@shunyata.com or call during business hours 360.598.9935. You will need the following information:

  • Customer Name
  • Customer Billing Address
  • Customer Shipping Address
  • Serial number of unit

You will receive an RMA number and a scheduled date for the upgrade. You should arrange shipping such that the unit arrives at our location on or before the scheduled date.

Shipping

PACKING MATERIALS
The unit should be shipped in its original box and ALL of the internal packing materials. Failure to ship the unit properly may result in damage to the unit and loss of warranty coverage. If you need new packing materials contact Customer Service and we will send you a new box. New packing materials cost US$40.00.

SHIPMENT INFORMATION
The customer is responsible for all costs associated with the shipment FOB Shunyata Research Poulsbo, WA.

The customer should insure the unit for it’s full retail value.

Shunyata Research
Attn: Customer Service Department
26273 Twelve Trees Ln NW Suite D
Poulsbo WA 98370

Contact Information Email: cservice@shunyata.com Phone: 360.598.9935

Warranty

All HYDRA upgrades are covered by a Limited Lifetime Warranty.

Upgrade Package Details

HYDRA TALOS v2: $1300 USD
3 CopperCONN™ Outlets
OFE Copper ZPP-DS™ Buss Bars
3 CCI™ Modules
3 Outlet Isolation Gaskets Chassis Dampening Retrofit Shunyata Isolation Footer (if necessary)

HYDRA AV v2: $1600 USD
4 CopperCONN™ Outlets
OFE Copper ZPP-DS™ Buss Bars
1 CCI™ Module
4 Outlet Isolation Gaskets
Chassis Dampening Retrofit
Shunyata Isolation Footer (if necessary)

HYDRA DPC-6 v2: $1000 USD
3 CopperCONN™ Outlets
3 CCI™ Modules
3 Outlet Isolation Gaskets
Chassis Dampening Retrofit

HYDRA CYCLOPS v2: $600 USD
1 CopperCONN™ Outlet
OFE Alloy 101 Dual 12 gauge wire
1 CCI™ Modules
1 Outlet Isolation Gaskets
Chassis Dampening Retrofit
Shunyata Isolation Footer (if necessary)

An RMA (return merchandise authorization) number is required when sending products for repair. Contact Shunyata Research Customer Support to obtain an RMA number. The Product must be shipped to Shunyata Research, freight prepaid, with the RMA number clearly visible on the exterior of the packaging. The Product must be shipped in its original shipping box and protective foam. A letter should be included that describes the problem or symptoms. If the original packing materials are not available, Shunyata Research will provide a new replacement set of packaging materials at a modest cost.

Product return shipments WILL NOT be accepted without an authorized RMA number issued by Shunyata Research.