Shunyata really stands behind their products. They went above and beyond to make sure the customer is satisfied. I moved into a new home in a different part of the country. There were some electrical issues and wasn’t sure if my V-RAY was damaged. The unit was sent back for inspection. Then turnaround time for their feedback, recommendations and repair was incredibly fast. Richard also provided me with literature that was easy to understand and explain to the electrician what was required in my sound room. I would highly recommend this manufacturer not only for their products but for the high level of customer service their staff provided. Richard, I really appreciate all the time and effort you put forth in helping me correct the electrical issues that I had. You spent a lot of time with me on the phone. The quality of service you provided is rare in today’s world.
New Brunswick, Canada